FAQs

Q: Why buy from YeYe Toys?

A:

• Great selection of product
• Every day low price promotion
• Free Shipping for selected brands
• Excellent customer service
• 14-days money back guarantee

Q: Do you ship internationally?

A: Yes, we do! Place the items in your cart and click on secure checkout. Click on the blue link on the right side of the page to estimate shipping. Then enter your postal code and country.

Q: Does COVID-19 affecting your shipping?

A: Don't be worried about the coronavirus we are still shipping orders and orders are being delivered without delays. According to the NIH and in a joint study published in the NEJM, coronavirus can only last on substances for 72 hours our delivery time 8-16 working days all our packages are being checked. So feel free  to SHOP WITH CONFIDENCE.

Our warehouse is handling products in the most feasibly hygienic way. All of employee should to wear masks (a norm in Asia), and washed a hand with water and soap before working. Water, masks, hand sanitizer and soap are readily available at our facilities. Surfaces are also wiped and disinfected several times a day.

Q: When can I expect my order to ship? 

A: Most of our orders ship within 2 x 24 hours! please give us time for handling your order, some items will be ship from Indonesia and some will be ship from USA or China which are our vendor partner.

Q: What payment type do you accept?

A: We accept Visa, MasterCard, and Paypal. We will do our best to keep adding new payment gateway such as 2checkout.

Q: Received a faulty item?

A: We're really sorry to hear this! In the unlikely event that you've received a faulty item, please get in touch with our support team at customerservice@yeyetoys.com or contact us page who will get this sorted for you. You have 14 days from the date you received your items to make a refund.

Q: Can I exchange my item?

A: Unfortunately, we currently don't offer exchanges. In order to make the returns process as efficient as possible, we only offer refunds.

Q: I have received a faulty item, what should I do?

A: In the event, you have received a defective item, please contact us immediately with the following information: 

• Your order number
• Which item is damaged
• A description
• Photographic evidence 

Please do not return any damaged goods unless advised by a member of our support team, it may result in slower resolution time. If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to returns@yeyetoys.com. Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.

Q: How about If I wanted to cancel my order?

A: If you wish to cancel your order after payment is made due to any reasons, kindly please inform us immediately. Worth to note that, not the full payment will be refunded, 10% administration fees of your amount purchased will be imposed. Once products are SHIPPED, you couldn't cancel the order