FAQs

Q: Why buy from YeYe Toys?

A:

  • Great selection of product
  • Every day low price promotion
  • Free Shipping for some items
  • Excellent customer service

Q: Do you ship internationally?

A: Yes, we do! Place the items in your cart and click on secure checkout. Click on the blue link on the right side of the page to estimate shipping. Then enter your postal code and country.

Q: When can I expect my order to ship? 

A: Most of our orders ship within 2 x 24 hours! please give us time for handling your order, some items will be ship from Indonesia and some will be ship from China which is our vendor partner.

Q: What payment type do you accept?

A: We accept Visa, MasterCard, Debits and Paypal

Q: Received a faulty item?

A: We're really sorry to hear this! In the unlikely event that you've received a faulty item, please get in touch with our support team on contact us page who will get this sorted for you. You have 5 days from the date you received your items to make a refund.

Q: Can I exchange my item?

A: Unfortunately, we currently don't offer exchanges. In order to make the returns process as efficient as possible, we only offer refunds.

Q: I have received a faulty item, what should I do?

A: In the event, you have received a defective item, please contact us immediately with the following information: 

  • Your order number
  • Which item is damaged
  • A description
  • Photographic evidence

Please do not return any damaged goods unless advised by a member of our support team, it may result in slower resolution time. If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support! Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.

Q: How about If I wanted to cancel my order?

A: If you wish to cancel your order after payment is made due to any reasons, kindly please inform us immediately. Worth to note that, not the full payment will be refunded, 10% administration fees of your amount purchased will be imposed. Once products are SHIPPED, you couldn't cancel the order